We offer customers expert support through the Hypergene Service Desk. If you're a system administrator, you can connect with the support via Hyperuser, telephone or email.

To optimise your benefits from Hypergene, we encourage you, if you haven't done so already, to register to access our support portal. Through the portal, you can report, track, and get an overview of your issues.

Contact information

Phone: +46 (0)40-661 10 80


Who has access to our support?

Registered customer: Log in through the customer portal (Service desk)

If there's a valid support agreement with us, you as a system administrator can get help from our support team. If you, as a user, are facing problems, we request you to reach out to the person or people in your own organisation who have been assigned to manage the system.

Switchboard: +46 (0)40 661 1000