5 tips for those of you who are to procure decision support for a university or college

Are you going to invest in a decision support system for a university or college, and do you need tips and advice on what to do? What should you be thinking about and what are the pitfalls to avoid? Here, Peter Glans, Business Manager for Higher Education at Hypergene, answers the most important questions.

1. What should you be thinking about as you begin the procurement of decision support?

“What many want to achieve with a decision support system is participation. That is why it is so important to take end-user needs into account and not only to the needs of, for example, the finance department and its controllers. I also think that it is important to link together needs and visions, in other words, to think long-term and build a view of the greater overall needs. Yet another important factor is the time plan. The project should not take a long time."

2. What can Hypergene offer colleges and universities?

“Very much, I would say. Hypergene offers complete system support for operational management that includes a comprehensive range of applications, which means that our customers only require one single tool. Among other things, we provide support for the reporting and analysis of financial data, personnel data and student data as well as budget and forecasting, business plans, risk analysis and workforce planning.”

“We also have a module which we call “Support to the project” where you can both produce basic data for your applications by making budgets for different projects and then follow the outcomes. Finally, we link this all together with what we call ‘Operational reporting’, where customers themselves can merge a number of reports together and allow different employees to comment on the outcome. The uses to which operational reporting can be put are many and varied.”

3. What are the benefits of Hypergene’s decision support?

“Well, there are, of course many, with the most important one being that our customers do not need to work with several different systems. Hypergene operates as the hub for the entire operational management. The different modules in the system are able to work together and provide each other with data which means both that time is saved and work duplication is avoided.”

“Another advantage is the improvement in quality that often occurs in the Budget & Forecasting work, mainly because the budget process becomes much more manageable and that the forecasts are more accurate. Generally speaking, by leaving Word and Excel behind, and by working in a comprehensive system that is well integrated with the operational system, the business can be streamlined and quality-assured."

4. What do the customers say?

“We received very high ratings in the latest customer survey which is proof that we are delivering value to our customers. Above all, I would emphasize two advantages which our customers state about us. First, that we have great expertise in this area within our delivery organization.”

“This includes, among other things, support for the SUHF model which we can work with in slightly different ways. It also includes user-friendliness. To reach far out in the organization and not just be a tool for the controllers, simplicity and user-friendliness are very important; something we hear all the time from our customers about Hypergene."

5. What are the pitfalls?

“One pitfall is to ‘over-micromanage’ the functionality in the early stages. The risk is that you think too much about how something works in the existing system instead of thinking along completely new lines, which can lead to unnecessary costs. The best solution often appears in the pre-study conducted by our highly experienced business consultants together with the organization."